![]() I am sure that I am not the first person to have this issue. However, WinZip needs to change this update alert to an offer for a paid upgrade. Since I was able to find and reinstall the older version, there is no restitution required, to me. oh, by the way, now that it's installed, you owe us $50 if you want to use it"ĭesired Settlement: DesiredSettlementID: Other (requires explanation) If this is a fee-based update, I believe that they have a legal responsibility to be up-front with that. It was at this point that I realized that this was not a free update, as their information indicated, but a for-fee, full upgrade transaction.I attempted to contact WinZip but they do not list any contact phone number and as I use this software for my business, I would not be able to wait for an emailed request.The only resolution was to completely uninstall the new version of WinZip and find an install of the older version. ![]() ![]() ![]() I was notified that the information was incorrect. I thought this was really odd as it should have just used the license already installed, but I keep accurate records and entered the information. Once the installation process was complete, I started WinZip and was asked to enter my license information. Since I am already a licensed user, I chose Download. I clicked on the button which took me to a webpage with two options, Download or Purchase. I read through the screen and decided, after postponing the update that I would finally update my software. Review: Recently, my installed and licensed version of WinZip 16.5 started alerting me to an important update. Upon completion of our review of our customer's file within the next week, we will contact him to again attempt to remedy his computer problem and, if we cannot do so, we will explain the necessity for additional services. Though it is not our practice to require any payment to access customer service, in certain instances a problem cannot be remedied without additional services. We are reviewing our file to determine what our customer service center assessed as the potential problem with our customer's computer. regrets any inconvenience this might have caused to our valued customer. I mean I paid for it, right?Desired Settlement: I just want them to provide me with a Working Registration Key so that I can use the software that I paid for.Īlso, I would like for them to find out why it keeps Unregistering itself. Since the phone call I have sent 3 e-mails to WinZip and they have all gone unanswered.Īll I want is my WinZip Driver Updater Program to work like it is supposed to. I told her that I was NOT going to buy the service plan and she said well then good bye. Well, anyways after another 10 minutes of asking her how this is going to fix my software I finally just asked her "So basically there is nothing you can do for me unless I buy this $200+ service plan"? She responded "Yes". Then she states to tell me about the cost of this service plan, which was over $200 for then next two years of service.Īfter she got done with her 10 minute speech I asked "How is this going to fix my WinZip Driver Updater"? She just started back in with the same sales pitch. She then said that she can fix all these problems it I would let them work on my computer for about 2 - 3 hours. The tech support agent asked for permission to "log In" to my computer via the internet from a website called and she did.Īfter about 20 minutes on the phone she had installed 3 different programs to my computer and then she began to tell me all the problems my computer had. I was happy that finally this was going to be fixed but, that was short lived. I sent an e-mail to them and they said basically I would have to buy the software again.Īfter several e-mails with no success, I call the tech support and she said she would be happy to help. Now on WinZip Driver Updater again unregistered itself but, this time the key that they had supplied me with on would not work. On WinZip supplied me with a new Registration Key for the WinZip Driver Updater because that software unregistered itself about 1 week prior. I bought WinZip Driver Updater on along with WinZip Registry Cleaner. Review: WinZip will not fix their defective software by issuing an new registration key.
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